Heat Sensitivity

SHIPPING HEAT SENSITIVE PRODUCTS

Summer temperatures are on the rise and we would like to help you select the best possible shipping option for your order. Generally we do not want to force cooled shipping or express mail on you as not all regions require the same precautionary measures. We always leave it up to our customers to pick the best solution for their personal needs.

All of our merchandise is clearly labelled with our heat sensitivity symbol which should help you make the right choice for your order. Heat sensitive items are products that may be modified or damaged by high temperatures. In general we would recommend not to order chocolates or gummy candies if the outside temperatures are in excess of 80°F to prevent damages to the highly sensitive merchandise – even if cooled supplies and express shipping are chosen. There is always a possibility that packages are delayed through customs which adds unnecessary transit time and heat exposure to the packages.

Our tips:

1. Add the „cooled shipping option“ to your cart (at your discretion).
2. At checkout, select the „priority shipping method“ to ensure your order spends no more than 2 days in transit (at your discretion).
3. Be home for delivery! Choose a delivery address where someone will be available to accept the package so it doesn’t sit outside in the heat.
4. Another option: Request a hold at your local FedEx station to prevent packages from being chauffeured around on a hot delivery truck all day.
5. If the box feels warm, open immediately to expose your heat sensitive items to the cooler indoor air. If chocolate has softened, give it a chance to firm up before removing it from the package. You may also place the entire box in the refrigerator before attempting to handle further.
6. All international shipments are with signature receipt upon delivery. Please be sure that an adult is at your residence to sign for the package on the scheduled delivery date. Should the delivery driver leave the package on your front porch without your written consent and without requesting your signature please contact FedEx immediately.

Of course there is always the option of „risking it“. You may select the regular Economy shipping option without additional cooled shipping at your own risk. Especially if you do not care that your chocolate has melted or softened as it is likely to end up in your stomach anyway. Believe us – we get it! Please note that GermanShop24 is not responsible for melting or other damage caused by heat exposure during shipping or after a failed first delivery attempt. We do not offer any refunds on heat damaged items.

Below you will see our heat sensitivity symbol. This symbol is in the item description of each item in our shop. You may use this as a guideline to chose the appropriate shipping option for your order.

HEAT SENSITIVITY „LOW“

Products with this symbol are generally not bothered by higher temperatures during the summer month. You can order these items without concern and without extra precautions.

HEAT SENSITIVITY „MEDIUM“

Products with this symbol are moderately sensitive to higher temperatures (not to exceed 80°F). Please consider the cooled shipping option or priority shipping in the summer month to minimize exposure during transit.

HEAT SENSITIVITY „HIGH“

Products with this symbol are extremely heat sensitive and can be damaged if temperatures exceed 75°F. Please use the cooled shipping option in combination with priority shipping during the summer month to minimize exposure during transit.