Our cooled shipping option consists of the food cooling packaging and absorber cooling elements by Eco°Cool.
Food cooling packaging
A solution for parcel distribution of fresh foods: EcoCool's Isohood-Inlay cooling packaging system was developed for the specific requirements of fresh food distribution. It guarantees <8°C temperature control over 30-40 hours.
Absorber cooling elements
Sorba-Freeze absorber cooling elements are made from superabsorbent granules in a water permeable bag. The granules are non-toxic and certified for use with foodstuffs. The elements are watered and then frozen prior to use. Once thawed, the water remains absorbed in the elements.
For best results please chose „Priority Shipping“ in combination with the cooled shipping supplies to ensure that heat-sensitive merchandise spends no more than 2 days in transit.
You may always chose „Economy Shipping“ at your own discretion but please be advised that economy packages usually spend 4-6 days in transit and will not be refrigerated for the second half of their journey. We do not accept liability for melted merchandise.
Please note that the cooled shipping option is only able to retain the temperature of your goods for 30-40 hours. We highly recommend pairing the cooling supplies with our faster Priority shipping method for all heat sensitive and perishable items. This crucial step will help minimize exposure during transit. You may choose the slower Economy shipping at your own risk, however we can not guarantee that the merchandise will arrive unharmed and without major damage.
Attention: Please contact your local delivery station (FedEx/DHL/USPS) directly to request a hold if you are not able to receive your order on the very first scheduled delivery date. We are not responsible for any damages occurring after a failed first delivery attempt.